SPEC
A mobile marketplace for household services
Кейс SPEC: мобильное приложение-маркетплейс для поиска исполнителей бытовых услуг, заявок, профилей специалистов, рейтингов и управления заказами.
Explore the case
- 2
- roles: customer and provider
- 10+
- household service categories
- 1
- unified request flow
Product thinking
Two roles meet in one request
Customers and providers take different paths in a household-service marketplace. One describes a need; the other presents services and handles orders. A request with clear terms and states connects them.
Categories and profiles support selection, while ratings, chat and order states support agreement and execution. The product must consider what happens after a provider is chosen.
Customer need
Provider selection
Agreement
Completion and review
SPEC connects people who need home help with service providers: cleaning, repairs, assembly, delivery, small tasks and recurring services in one clear flow.
Context
In household services, customers need to understand who they can trust, while providers need a steady request flow without messy chats and calls.
Task
Build a two-sided mobile marketplace: customer request, service categories, specialist profiles, prices, ratings, chat and clear order statuses.
Focus
We focused on trust, fast specialist selection, transparent terms and a flow where both sides understand the next step.
Visual layer
Request, specialist and order status in one flow
A customer chooses a category, describes the task, reviews matching specialists, ratings and terms, then sends a request. A provider manages their profile, services, pricing, availability and incoming orders.
What we did
From meaning to system
Mapped two roles
We separately described the customer and provider journeys: service search, request creation, response, details approval, completion and review after the order.
Built catalog and search logic
We structured household service categories, filters, specialist cards, ratings, experience, pricing and a quick path to request creation.
Designed trust and statuses
We added order confirmation logic, communication, notifications, reviews and statuses so the customer feels control and the provider does not lose requests.
Result
A clear household services marketplace
SPEC feels like a working marketplace: customers find a specialist for a household task faster, while providers get a service storefront and a manageable request flow.
- 2
- roles: customer and provider
- 10+
- household service categories
- 1
- unified request flow
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